Dear Customers & Colleagues,
In recent weeks we learned of a scam from one of our distributors, which happened to some companies within our industry, both in Europe and the U.S., and therefore wanted to send out a courtesy email to warn you.
Hackers were intercepting the company’s emails and engaging in “proper” conversation with customers and emails were going back and forth. Once dialogue had been established, and the emails looked legit (headers, footers, tone, etc.) they would forward their “new bank details” to the customer asking future payments to be made there.
Obviously signed from an employee and many times “within conversation” (they would intercept original outgoing emails & would add the bank details to the normal business like conversation). Customers even sent emails to the President or CEO asking them to confirm the new bank details were correct and the hackers (after having intercepted the email, which never made it to the actual person) would reply, as that person, saying “yes, thank you for checking”.
We don’t know how big the problem is and what this means for this particular company but we just wanted to send out a courtesy email warning to all our customers/colleagues and also to say that we are NOT planning on changing our bank details or shipping location in the near future.
My personal advice… when you get a change of bank details letter/email, call your supplier and verify the new details over the phone.
As a precaution, can I also emphasize that our only delivery point in the U.S. is our current warehouse located at:
Baby K’tan, LLC
3721 S.W. 47th Avenue
Davie, FL 33314
And for our international distributors always confirm with Isaac directly (via phone & email) if you have any questions or concerns regarding a change.
We have heard other cases within our industry where goods are ordered & then delivery addresses changed to fraudulent warehouses.
Please forward this email on to all relevant parties within your organization and/or any customers you service.
President & Co-Founder
Baby K’tan, LLC
Toll Free: 866-937-5826